SmartUser FAQs

  • The Physician SmartUser classes are designed for physicians who are live with Epic and looking to increase their efficiency. Physicians and APPs using Epic are welcome to attend. The Nurse SmartUser classes are designed for nurses and nurse assistants.

  • Non-physicians/APPs such as trainers or physician liaisons are welcome to observe the class alongside a Physician/APP who registered.

  • We now offer Nursing SmartUser Classes. You can sign up for those here and find information about the Nurse Advanced Chart Explorer (ACE) program. The Nurse ACE curriculum is accessible with an Epic UserWeb account and provides nurses and support staff with free, 15-minute efficiency modules for the workflows they complete most often. The modules are asynchronous, so they can be accessed anytime it's best for the caregiver.

  • Both Physician and Nursing SmartUser classes are free.

  • The Physician SmartUser classes do offer CME credits. The University of Wisconsin School of Medicine and Public Health designates each session for 1-hour of AMA PRA Category 1 Credit(s)™.

  • These are 1-hour or 30-minute virtual classes led by Epic trainers. Each session consists of fast-paced demonstrations, followed by Q&A time with Epic staff. You’ll also receive a course companion to follow along during class.

  • You will receive a confirmation email after your registration request is processed. It may take multiple days for your request to be processed. For Physician SmartUser classes you will also receive a reminder email the morning of your class, which will include the Zoom link.

  • Classes are removed 3 days before they begin to ensure every registration request is processed. If you would like to sign up for classes up to the moment they begin, track the courses you’ve taken, and practice what you’ve learned in an Epic hosted training environment, consider participating in the Physician SmartUser Program.

  • While the sessions are not recorded, much of the content exists in Here's How and SmartBite videos. You can see the related content in this document on the Epic UserWeb: Efficiency Training Video Resources.

  • For Physician SmartUser questions, reach out to SmartUserTraining@epic.com. For Nursing SmartUser questions, reach out to NurseSmartUser@epic.com. Our SmartUser teams can help you plan the program's implementation and discuss best practices.

  • Yes! Organization progress reports are available and can be automated to be sent to you monthly. For reports on Physician SmartUser class, project, and badge completion email SmartUserTraining@epic.com. For reports on Nursing SmartUser class completion email NurseSmartUser@epic.com.